<aside> 🗺️ United States • Boston/Remote

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<aside> 📬 Please send your resume and requests for information about the role via email to:  d[email protected]

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<aside> <img src="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/c3175c12-04b9-47a0-99df-c2a2d6bc6b3e/cariina_notion.png" alt="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/c3175c12-04b9-47a0-99df-c2a2d6bc6b3e/cariina_notion.png" width="40px" /> At Cariina we believe that good education is built on-top of operationally excellent physical spaces. Cariina does this by unifying all non-instructional aspects of school operations, thus helping our partner schools reach high quality sustainable operational standards, increased operational productivity, better resource allocation, and have an institutional operational memory,. Our software system, built around forms and automations, allows administrators to create, record, and analyze their own workflows and processes.

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🦅  Birds Eye View

Cariina is hiring our first Customer Success Leader to lead and grow our Customer Success team AND develop, implement and manage scalable and repeatable processes.

This role is based in the Boston, MA area. However, for an exceptional candidate, we are open to a remote hire, with the expectation of working in Boston with our leadership team on a very regular basis.

Your number one goal is to ensure the successful adoption of the Cariina SaaS platform by our Charter and School District clients.  You will act as a player/coach working with clients and as our process subject matter expert, managing implementation and adoption timelines and expectations and ensuring an exceptional customer experience.

🎯  Ideal Candidate Profile:

• You have built a post-sales SaaS Customer Success team and practice from the ground up
• You have experience working in, or directly with, K-12 Student Information Systems, Learning Management Systems or other education platforms
• You have successfully worked in a player/coach customer facing project management role implementing and integrating software, while onboarding, training and supporting school district customers.
• You are process oriented, developing scalable, repeatable customer success processes ensuring successful outcomes and positive customer relationships.

As the leader of our Customer Success team, you will develop and evolve scalable, repeatable processes, working directly with customers while you lead an early career team to new levels of success and expertise.  You will work closely with our founding executive leadership, sales, and product teams to prioritize customer requirements and desires contributing to the rapid growth of the company.